Policy

Cancellation & rescheduling

Updated October 2, 2026.

All sales are final. Payment for a booking or service is acceptance of this policy and of the terms.

Cancellations and missed appointments

To cancel, email rianna@TIAGcommunities.org.

Rescheduling

Email rianna@TIAGcommunities.org as soon as you know a change is needed. The first reschedule of a booking is free. Each additional reschedule of that same booking costs $25 USD. New dates are subject to availability. Do not create a second paid booking to move an existing one.

Program and service adjustments

Any adjustment to a program or service is solely at our discretion and is not guaranteed. A request does not create an entitlement to additional services, support, credit or compensation.

If the provider needs to change a session

We will contact you to arrange an alternative appointment or resolution without a rescheduling fee.

Payment and questions

Payments are processed through Stripe on a hosted checkout page. Review the amount and terms before paying. If you have already paid, contact us instead of paying again. Questions: rianna@TIAGcommunities.org. Include your booking details, never a card number or password.

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